Amazon apologizes for Kindle fiasco
By Kristopher A. Nelson
in July 2009
200 words / 1 min.
Tweet Share Jeff Bezos of Amazon.com apologizes for the 1984 Kindle fiasco.
Note: this post is from 2009. Evaluate with care and in light of later events.
Jeff Bezos of Amazon.com apologizes for the 1984 Kindle fiasco:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
With deep apology to our customers,
Founder & CEO
via An Apology from Amazon – kindle Discussion Forum.
I appreciate the apology. It’s good customer service. I’m not sure it makes me more comfortable with the law in this area, but it does improve the likelihood that I might someday purchase a Kindle myself.