Will Starbucks Wi-Fi soon be free?

Computerworld – Prediction: Starbucks Wi-Fi will soon be free:

When Starbucks introduced for-pay Wi-Fi in 2002, it seemed like a great deal (especially for business customers who could expense it). But five years later, the model appears old and stale and ready for a complete overhaul. Prediction: Starbucks will start rolling out free Wi-Fi access within one year.

I wish. This seems to me like a no-brainer from the Starbucks perspective, but then again, I’ve been saying that since they first introduced it (it never really seemed like a “great deal” to me, even at the time—then again, I never could expense it…)

As I’ve written before, I think free Wi-Fi makes good business sense: it brings in customers and makes them happy. (Caveat: this doesn’t necessarily mean a free-for-all. It makes perfect sense to me to give limited-time coupons with a purchase, for example. But the point is to get customers in to your store with a relatively minimum investment.)

The Computerworld article suggests that Starbucks is competing with McDonalds, which has started rolling out free Wi-Fi. Perhaps, although personally, I would never choose between Starbucks and McDonalds on the basis of Wi-Fi access. I just don’t think they have the same target market, at least, not for anyone I know. Then again, the article suggests that increasing access via mobile devices like iPhones might be shaking this up, and that might well be true, as those devices have a completely different usage pattern (I imagine, though I don’t know that this has yet been proven) than laptops.

Regardless of the motivation, I might actually consider going to a Starbucks on occasion if they offered free (or even reasonably priced) Wi-Fi. (Or perhaps that would simply encourage more independents to offer Wi-Fi, something that’s been shockingly lacking in San Francisco, especially as compared to Seattle, for example).



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About Kristopher Nelson


I'm currently a graduate student of the history of law and technology at the University of California, San Diego. I also provide law and technology consulting services. Additionally, I'm a non-practicing lawyer and former developer/sysadmin at a biotech non-profit. For more about me and my work, see krisnelson.org or my Google Profile.

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Post title: Will Starbucks Wi-Fi soon be free?

Authored by: Kristopher Nelson

Date posted: Oct 11, 2007

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